Refund Policy

Last updated: 2026-11-14

Failed renders

If your video cannot be created, the credits are returned to your balance automatically. If we are still checking the result, please wait before trying again or contact support for help.

Unused credits

You can request a refund of a credit pack by contacting support. Eligibility depends on credit usage, applicable law and the payment terms shown at checkout. Email support@talktomedoja.com with your order ID.

Quality issues

If a finished video is clearly broken (for example corrupted or missing the face), contact support from your account email and describe the problem so we can review it.

How refunds are paid

Approved refunds go back to the original payment method through our payment partner with settlement timing determined by the payment provider and your bank.